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Help >>
Privacy Policy
Payment
Q:
What types of payment do you accept?
A:
We currently accept Visa, MasterCard, Discover, American Express, Checks,
Money Orders, Cashier's Checks and Bank Drafts.
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Q:
Do you accept checks?
A: Yes. We accept personal
and company checks. Please send your order and payment to: H2OKits.com - 430
Rummer Road - Marietta, OH 45750. Your order will ship when the check clears
our bank.
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Q:
Is it safe to use my credit card on your site?
A: Yes! We understand that
the safety of your personal information is extremely important to you. This
site has security measures in place to protect the loss, misuse, and
alteration of your information. We use VeriSign and ECI-Pay Secure E-Commerce
Gateway to insure our site is authentic and secure. This protects credit card
numbers, online forms, and other confidential information from interception
and hacking (click on the icons below for more details on how we protect your
information).
H2OKits.com
Safe Shopping Guarantee:
Shopping
of H2OKits.com is safe. Every credit card purchase on H2OKits.com is covered
by our H2OKits.com Safe Shopping Guarantee:
1.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more
than $50.00 of fraudulent charges. If your bank does hold you liable for any
of this $50.00, H2OKits.com will cover the liability for you, up to the full
$50.00. H2OKits.com will only cover this liability if the unauthorized use of
your credit card resulted through no fault of your own from purchases made on
H2OKits.com while using the secure server.
2.
In the event of unauthorized use of your credit card, you must notify your
credit card provider in accordance with its reporting rules and procedures.
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Q:
Do you charge sales tax on any item?
A: No. We are required by
law to pay sales tax on orders shipped to Ohio and we pay that for you.
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Water Test Kits
Q: How do test strips work?
A:
Test strips are small strips, typically produced from plastic “sticks,” with
chemically impregnated pads on the end. These pads are designed to react with
specific ions and produce a specific color change. Once a test strip is
reacted, and a color is developed, the strip is then compared to a printed
color chart. The printed color chart is specifically designed to represent
color reactions at various concentrations. Matching the strip to the closest
color match produces a concentration reading.
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Q: How accurate and
reliable are your test strips?
A:
Our test strips are quite accurate. During manufacturing, several
industry-standard reference methods are utilize to compare and calibrate our
strips. One of the most comprehensive collections of reference methods is
contained in the American Water Works Association (AWWA)
manual for water and waste water treatment and evaluation. Once the standard
reference method is established, the accuracy of the test strip is within a
color block up to the expiration date of the strip. Then, the test strip is
put through multiple testing phases and scenarios to see how it performs in
real-world situations. After the grueling testing phase, the data are collected
and the results are evaluated. If the test strip meets the desired level of
performance, it's accepted and ready for distribution. Competent test strip
manufacturers will not release a test strip if its performance doesn't meet
the highest possible accuracy and reliability.
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Q: How accurate are
your test strip color charts?
A:
The color charts, supplied with test strips, are the most important factors
in getting reliable results. The test strip can be the best available but if
the strip pad colors don't match the colors printed, then accuracy suffers. To
provide you the most accurate color charts available, tried and true quality
control procedures are employed. Beginning with the design work and through
the final printing of the color charts, the quality control staff monitors the
process. Quality control members also do a 100 percent check of all printed
labels before use. Before the test strips are shipped, the labels are checked
once again to make sure that the test strip lot and color chart label meet
quality control specifications. By employing such a system,
we are able to provide accurate products
.
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Q:
Why do I get a color that isn't on the supplied color chart?
A:
Occasionally, you will get a color that isn't on the chart.
When this happens there are several possible explanations. First, you need to
make sure the directions were followed closely. The times and procedures
provided are written in detail for a reason. Often times, a user didn't follow
directions closely, which may result in the strip developing an unusual color.
Keep in mind that while most test strips look similar, the directions for the
strips can be very different. This can be true even when dealing with test
strips from us. Second, an unmatchable color can develop if the sample has a
certain level that isn't represented on the color chart. When a color chart is
developed for a test strip, a couple of choices have to be
made—what are the common levels encountered in testing for this ion, and what
is the separation between the colors, i.e., how
distinguishable are the colors from each other. Several different things can
cause a color that doesn't match what is on the color chart. Commonly, it can
mean that the level you are detecting isn't included on the color chart. Try
to extrapolate the concentration of color for the best estimate. Sometimes
when the color doesn't match at all, this can be caused by interference ions
in the sample. When this occurs, contact
us to see if another, more appropriate, test is available.
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Q: Do your test
strips have a shelf life?
A:
Yes. All quality test strips should have a shelf life which is a
recommendation of time that a test can be stored, during which the defined
quality of the test remains acceptable under specified conditions of
distribution and storage. Our test strips are inventoried in batches to
provide you with the freshest test strip available. We strive to have product
in customers hands with a minimum shelf life of 13 months.
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